Refund and Returns Policy
Effective Date: January 14, 2025
At Smartphone Store, we aim to provide the best customer experience and quality products. If you are not fully satisfied with your purchase, we offer a fair and straightforward refund and return policy. This policy applies to all purchases made on our website.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Timeframe: Returns must be initiated within 30 days from the date of purchase. After 30 days, unfortunately, we cannot offer a refund or exchange.
- Condition of Items: Items must be unused, unopened, and in the same condition as when you received them. All products must be returned with the original packaging, labels, and tags intact.
- Non-returnable Items: Some items are non-returnable, including but not limited to personalized products, opened software, and certain health or hygiene-related items.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Email us at info@smartphonestore.click or call (320) 214-6965 to request a Return Merchandise Authorization (RMA) number and detailed return instructions.
- Prepare Your Return: Carefully pack the item in its original packaging, ensuring it is securely wrapped to prevent damage during return shipping. Include your order number, contact details, and the reason for your return.
- Shipping: You are responsible for return shipping costs unless the item is defective or we made an error in fulfilling your order. We recommend using a traceable shipping service or purchasing shipping insurance to ensure your return reaches us.
3. Refund Process
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.
- Approved Returns: If your return is approved, we will process a refund to the original payment method. Please allow 5-7 business days for the refund to reflect in your account.
- Rejected Returns: If your return does not meet the eligibility criteria (e.g., the product is used or damaged), we will notify you and offer an alternative solution such as an exchange or store credit.
4. Exchanges
If you wish to exchange a product for a different size, color, or model, we recommend that you initiate a return for a refund and then place a new order. Exchanges are subject to product availability.
5. Shipping Costs
- Return Shipping: You are responsible for paying the return shipping fees, unless the product is defective or damaged upon arrival.
- Original Shipping Costs: Original shipping charges are non-refundable unless the return is due to an error on our part or defective merchandise.
6. Defective or Damaged Products
If you receive a defective or damaged item, please contact us immediately within 7 days of receipt. We will provide a prepaid return shipping label and issue a full refund or replacement.
Contact Information:
Street: 101 Willmar Ave SW, Willmar, Minnesota
Phone: (320) 214-6965
Email: info@smartphonestore.click
Website: smartphonestore.click