Sales Policy

Effective Date: January 14, 2025

At Smartphone Store, we are committed to providing our customers with the best products, exceptional service, and a smooth shopping experience. Our Sales Policy outlines the terms and conditions that govern the sale of products from our website (smartphonestore.click). By placing an order with us, you agree to abide by these terms.

1. Product Availability and Descriptions

We strive to ensure that all products listed on our website are available for purchase. However, there may be instances where products are temporarily out of stock or discontinued. In these cases, we will notify you promptly and provide alternative options or offer a full refund.

  • Product Information: We make every effort to ensure that the descriptions, images, and specifications of our products are accurate and up-to-date. However, due to the nature of online shopping, some products may appear slightly different in color or design due to lighting, display settings, or manufacturer changes.
  • Pre-order and Backorder Products: If an item is listed as “pre-order” or “backorder,” it means the product is not yet available but will be shipped to you once it’s back in stock. The estimated shipping time will be provided on the product page or at checkout.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in USD and are subject to change without notice. The price of an item is charged at the time of order placement. Discounts and promotions may be applied during checkout if applicable.
  • Taxes: Sales tax is calculated based on your shipping address and will be added to the total at checkout where applicable. The rate of sales tax depends on local laws and is subject to change.
  • Payment Methods: We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment systems. All payments are processed through secure payment gateways to protect your financial information.
  • Currency: All transactions on our website are processed in USD (United States Dollar).

3. Order Confirmation and Processing

After placing an order, you will receive an order confirmation email that includes your order details. This is not an acceptance of your order but an acknowledgment that we have received it. Orders are processed once payment has been successfully verified.

  • Order Acceptance: We reserve the right to cancel or reject any order for reasons such as incorrect pricing, inventory issues, or suspected fraud. If we cancel your order, you will be notified, and a full refund will be issued if a payment was processed.
  • Order Processing Time: Our processing times are typically 1-2 business days. During peak shopping periods (e.g., holidays, sales), order processing times may take longer. You will receive an email notification when your order is ready for shipment.

4. Shipping and Delivery

We offer various shipping options depending on your location. Shipping rates and delivery times are calculated during checkout based on your shipping address.

  • Shipping Methods: We use trusted shipping carriers (such as USPS, UPS, FedEx) to ensure the safe delivery of your order. You will receive a tracking number once your order has been shipped, allowing you to track its progress.
  • Shipping Charges: Shipping fees are calculated based on the size, weight, and destination of your order. We offer both standard and expedited shipping options, with delivery times ranging from 3-7 business days for standard shipping and 1-3 business days for expedited shipping.
  • Free Shipping: From time to time, we offer promotional free shipping on select items or for orders over a certain amount. The terms of these offers will be specified at checkout.
  • International Shipping: At this time, we only offer shipping within the United States. For international orders, please contact us for further assistance or future shipping options.

5. Order Cancellations and Modifications

Once an order is placed, we begin processing it immediately to ensure fast fulfillment. As such, cancellations or modifications to orders can only be made within a short window of time. If you wish to cancel or change your order, please contact us within 2 hours of placing it. After this time, we cannot guarantee that changes or cancellations can be made.

6. Returns and Exchanges

We strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, we offer a straightforward return and exchange policy, as outlined in our Refund and Returns Policy.

  • Exchanges: If you would like to exchange an item, please contact us for return instructions and to arrange the exchange of the product. Exchanges are subject to product availability.

7. Warranty and Product Support

All products sold on our website come with a standard manufacturer warranty. Please refer to the warranty details on the product page or the included documentation for information on how to make a warranty claim.

  • Defective Products: If you receive a defective or damaged product, please contact us within 7 days of receiving your order. We will offer a replacement or full refund based on the situation.

8. Privacy and Security

Your privacy is important to us. We take the necessary steps to protect your personal and payment information. Please review our Privacy Policy for more information on how we handle your data.

9. Limitation of Liability

Smartphone Store is not liable for any indirect, incidental, or consequential damages arising from the use of our website or the purchase of our products. Our liability is limited to the value of the product purchased.

Contact Information:
Street: 101 Willmar Ave SW, Willmar, Minnesota
Phone: (320) 214-6965
Email: info@smartphonestore.click
Website: smartphonestore.click